FAQs Back

How will it all work?

Classes will go live in mid September, we will make several announcements on FB before they do so you'll have plenty of notice.

I’ve bought a ticket but now I can’t go, what can I do?

All ticket sales are final and we will not be offering refunds for any reason – if you want to sell your ticket on you are welcome to do so but you will need to arrange that yourself and it will not be the responsibility of MAAC organisers to find a buyer. If you do find a buyer you will need to change the details in the account to reflect theirs so that they can then log in and book classes the same way you did.

How do I book classes?

Once you have chosen the classes you want to do just go into each one and click ‘book class’. If you change your mind you can just tick ‘I can’t attend’ and book a different class instead. Obviously you can only book one class at each timeslot. You can book and unbook your classes as many times as you want – even throughout the convention so you can change your mind last minute and there is always a chance that a space might come up in a class you really wanted so you can chop and change.

How many classes can I book?

You can book into as many classes as you want, but obviously only one per time slot! We do recommend that you schedule a rest period if you’re not used to training solidly for eight hours in a day, but it’s completely up to you what you do. The only rule is that you can’t book a class that is above your level. There will be pre-requisites for some classes so please make sure you are at the necessary level to attend the class. If you book a class that is above your level your teacher may refuse to let you participate.

The class I want is full, what can I do?

People book and unbook classes all the time, even up to and throughout the convention so you might find there is a last minute space on the workshop you wanted to do.

I didn’t get all the classes I wanted, what can I do?

We cannot be held responsible if you didn’t get all the classes you wanted and we will not be offering refunds if you don’t get on all the classes you want. It is first come first served with all classes and once they’re full they’re full.

I’m busy when the classes go live – what can I do?

It’s your responsibility to book classes, if you aren’t available to book them at the time then we would suggest asking someone else to book them in for you – we cannot book classes on your behalf and if classes fill up because you weren’t available it’s not our responsibility.

I can’t remember what classes I booked, can I see them?

If you click on the ‘My Classes’ page you’ll see all the classes you have booked.

Can I do any class?

Each class will have a list of pre-requisites and it is up to you to ensure that you book classes that are the right level for you – if a teacher doesn’t think you are up to the right level they may stop you from taking the class. Classes such as yoga and introductory classes are suitable for everyone. You will see in each class if there is a minimum level required.

The website isn’t loading, what can I do?

Unless the website isn’t loading for everybody then it’s not a problem on our end. Make sure you’re typing the address correctly and try clearing your cache. We are not responsible if you can’t load the website.

I forgot my password and can’t log in, can you sort it?

There is a password reset button on the login page, use this to reset your password. Last year over half the students forgot their password and clicked the password reset button which crashed the system and meant password resets didn’t get sent out immediately. It is your responsibility to login to the system BEFORE the tickets go live so that you can make sure you know your password and can definitely log in with plenty of time. If you forget your password and you miss out on a ticket it’s not our responsibility.

If you have a question that isn’t answered above, please email manchesteraac@gmail.com